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Tocan Services

Tocan is a leading integrated broadband, fixed-line and mobile services provider in the united kingdom . Tocan is a part of the Pipex Group, one of the UK 's leading providers of integrated telecommunications and internet solutions including broadband, voice, domain name registrations and hosting services.

Contact Information

Postal address:

TOCAN RESIDENTIAL
PO Box 62609
London EC1P 1HR

Sales Contact Information:

Telephone No: : 0800 0613 612

Fax: 0800 0613 614

Email: info@Tocan.com

Customer Service Information:

Telephone from landline: 0800 0613 615

Telephone from mobile: 0845 613 6153(Free call for Tocan Mobile customers).

Fax: 0845 613 6151

Email: help@Tocan.com

Technical Support Information:

Support timing : 8AM to Midnight ( All 7 days of a week)

From a landline

Existing TocanTalk customers can simply dial 184 174 from any TocanTalk landline

TocanSurf customers who aren't with TocanTalk: may dial 09053220000 (new number)

TocanSurf Technical Support from a TocanTalk landline will be charged at 30p/min (incl VAT).

Email: surfsupport@Tocan.com

Touch Mobile Handset Technical Support:

Monday-Friday 9am-6pm, Saturdays 10am-6pm

Telephone No: 0870 460 7038(Calls to this number are charged).

Email: mobilehelp@Tocan.com

Services offered

(1) Telephone Services

Two types of offers, 'Pay as you go' and 'All inclusive' are provided by the company.

Pay as you Go Plan

2-for-all and saver plans are provided as part of this offer,.

In 2 for all service, the customers have the facility to have unlimited free calls during evenings and weekends to land lines with in United Kingdom . Low call rates are charged during day time.

In saver plan the customer has to pay for the first 60 calls one rate and to subsequent calla at a reduced rate. All Calls from Tocan to Tocan lines are free.

All Inclusive Plan

This plan also provides two options, 'All you can' and 'All You Can off Peak'

In the All You Can option unlimited free calls all days and all times of the week to any land line in UK is provided by paying a fixed monthly charge.

'In All You Can Off Peak' plan unlimited free calls allowed only during Off Peak hours (evenings and week ends). However Tocan to Tocan calls are free.

(2) Internet and Telephone

The company offers two speeds 512K and 8MB The customer can select any of the plans along with one of the four phone call plans. The charges vary according the plan selected plus line rental.

512 K Plan Benefits:

Up to 10x faster than dial-up

Modem included

Easy installation

FREE 90-Day trial Anti-Virus, firewall, and parental control Software

Get line rental at the lowest advertised UK price (L8.99)

Other benefits:

?25MB Web space

Online account management

Email features:

?5 POP3 email addresses

Web mail account

Auto-forwarding

Auto-responder

.

8Mb Plan Benefits:

??Up to 160x faster than dial-up

?Modem included

?Easy installation

FREE 90-Day trial Anti-Virus, firewall, and parental control software.

Get line rental at the lowest advertised UK price (L8.99)

Other benefits:

25MB Web space

Online account management

Email features:

5 POP3 email addresses

Web mail account

Auto-forwarding

Auto-responder

Fair Usage Policy

The company does not apply any formal limits to the amount of data you up/download with Tocan Surf broadband. However, The company may restrict heavy users by, for example prioritising traffic from light users during peak periods according to 'Fair Usage Policy'.

Mobile Phone Services

The call plans offered by the company enable the customers to use the free units for talking , sending Text or combination of both talking and sending text messages. The company offers a wide range of mobile cell models for selection. Sims and hand sets are supplied by the company. The monthly rental rate is not changed during the period of contract. The customer can retain the existing mobile number. Calls to selected international destinations included in call plans


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