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Internet Service by OK Online

OK Online was started during 1994 in UK and now they are one of the successfulcommunication service providers in the country. The company is a pioneer in Local Loop Unbundling (LLU) and was the first provider to offer speeds of up to 22Mb. OK Online have received a Commendation for Innovation at the 2005 ISPA Awards. The company was acquired by the British Sky Broadcasting group in 2005 and now is apart the Sky group.

Broadband services are delivered by OK Online over Easy net's network of unbundled local telephone exchanges. The company covers more than half of the homes and small businesses across the UK.OK Online also offer Broadband through theBT Wholesale network. The company is registered in England and Wales with the registration number 2968652.

Services offered

Lite Broadband:

This plan is for people who are new to broadband and combines support and security. A download speed of 2Mb and an upload speed of 256K are provided in this plan. One Email ID, with 200 MB of storage, is also provided. As part of technical support they offer free UK based phone facility through out the year. Further free McAfee Internet Security Suite for 12 months is provided. The customer can have the option to buy a Net gear Wireless Router at reduced price. (present price L49.99).

The tariff varies from time to time. The current rates can be ascertained at Chyba! Odkaz není platný. or through phone by calling 0800 053 2222 (Mon - Fri 8.00-20.00 & Sat 10.00-16.00)

The minimum contract period is 12 months from start date. Unlimited download is extended by the company subject Acceptable User Policy and Fair Usage Policy.

Pro Broadband: This package is for business and demanding home customers, It is a professional service and offers a download speed of 8Mb, an upload speed of 768K and up to 5 email addresses. They offer technical support with free UK based phone facility through out the year 24 hours a day and on all days in a week. Further free McAfee Internet Security Suite for 12 months is provided. The customer can have the option to buy a Net gear Wireless Router at reduced price. (present price L49.99).

The tariff varies from time to time. The current rates can be ascertained at Chyba! Odkaz není platný. or through phone by calling 0800 053 2222 (Mon - Fri 8.00-20.00 & Sat 10.00-16.00)

The minimum contract period is 12 months from start date. Unlimited download is extended by the company subject Acceptable User Policy and Fair Usage Policy.

Premier Broadband: This plan is a service with a download speed of up to 16Mb and an upload of up to 1Mb.This Broadband service offers static IP address, and free web sites having .co.uk or .org.uk domain name. Another feature is provision of up to 20 email addresses and 100MB of web space.

They offer technical support with free UK based phone facility through out the year 24 hours a day and on all days in a week. Further free McAfee Internet Security Suite for 12 months is provided. The customer can have the option to buy a Net gear Wireless Router at reduced price. (present price L49.99).

The tariff varies from time to time. The current rates can be ascertained at Chyba! Odkaz není platný. or through phone by calling 0800 053 2222 (Mon - Fri 8.00-20.00 & Sat 10.00-16.00)

This plan is also provided with the minimum contract period of 12 months from start date. Unlimited download is extended by the company subject Acceptable User Policy and Fair Usage Policy.

OpenSurf: This plan offers unmetered dial up access to Internet at 56k. The tariff varies from time to time. The current rates can be ascertained at Chyba! Odkaz není platný. or through phone by calling 0800 053 2222 (Mon - Fri 8.00-20.00 & Sat 10.00-16.00) Contract Period and Other Details Minimum period of contract one month contract from start date. Unlimited downloads however are subject Acceptable User Policy and Fair Usage Policy

Pay as you Surf:

This plan is for very occasional Internet user. All calls to the Internet are charged at a local rate and appear on your phone bill.

There is no minimum period - all you need to do is dial up once every 60 days.

Mail; The company provides to the customers their own mailbox with web mail access and Spam filter with no requirement to dial up through OK Online for all the plans having minimum 12 month contract.

Contact Details:

.

Registered office address:

OK Online Ltd.,

44 - 46 Whitfield Street,

London,

W1T 2RJ.

Address for correspondence:

OK Online Ltd,

The Maltings,

Charlton Road,

Shepton Mallet,

Somerset,

BA4 5QE.

Contact Information for existing customers:

Technical Support (Available 24 hours a day and on all days of the week) Website: www.ukonline.net Broadband support: Phone: 0800 053 2222 Email for online technical support: support@ukonline.net

Order Status
(Open Weekdays 8am-8pm, Weekends 10am-6pm) Email: order.status@ukonline.net

Billing & Customer Services: Email at customer.services@ukonline.net

Contact Information for Open Surf, Mail or Pay as you Surf Customers.

Open Surf & Mail customers to contact Tel: 0845 333 4545 for Technical Support.

Email: support@ukonline.net

Opening Hours: 24/7/365

For any queries regarding your payments, contact OK Online on
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am - 8pm, Sat - Sun 10am - 6pm

Pay as you surf customers to contact Tel: 0906 296 5555
Email: support@ukonline.net
Opening Hours: 24/7/365

For any queries regarding your payments, contact OK Online on
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am - 8pm, Sat - Sun 10am - 6pm

(0845 calls charged at local rate 0906 calls charged at 25p per minute Mobile call charges may vary)


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